RETURNS AND REFUNDS
At LTVTech we are committed to 100% customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.
Have you changed your mind?
- You can return a product at your own cost within 1st months of purchase to any of our stores, regardless of the chosen delivery method.
- Returns will be refunded or exchanged if unused and in its original packaging with original proof of purchase.
Is your product defective/damaged?
- Contact us to see what the manufactures guarantee and warranty is, we will advice you where to sent it or how we can give you technical advise.
- Please contact the our Contact Centre who will assist in the return of your product.
- Defective returns will be refunded, exchanged or repaired, depending on the manufacture report.
Which products CANNOT be returned?
- Customized products according to your specifications.
- Personalized items.
- Items damaged by lightning or any other act of nature.
- Products not used in terms of the product’s user manual or purposefully damaged.
- Items that are likely to deteriorate or expire rapidly.
Are you being refunded?
- Kindly note that refunds may take up to 10 days to reflect in your bank account
- EFT payments are subject to verification of your banking details and takes up to 7 days to reflect in your bank account