Privacy Policy
Effective date: 2026-03-01
This Privacy Policy explains how Lemon Tree Villa, trading as LTV Technologies and Supplies (“LTVTech”, “LTV Technologies & Supplies”, “we”, “us” or “our”) collects, uses, stores and protects personal information when visitors use our website: https://ltvtech.co.za.
We are committed to protecting personal information in line with applicable South African privacy laws, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
1. Who we are
Our website address is: https://ltvtech.co.za.
The website is operated by Lemon Tree Villa, trading as LTV Technologies and Supplies.
For privacy-related enquiries, you may contact us at:
Email: info@ltvtech.co.za
Website: https://ltvtech.co.za
2. What personal information we collect
Depending on how you interact with our website, we may collect the following information:
- Your name and surname;
- Company or organisation name;
- Email address;
- Telephone number;
- Province, town or service area;
- Information submitted through contact forms, reseller/distributor forms, quotation requests or enquiry forms;
- Comments or messages submitted on the website;
- IP address, browser type, device information and website usage information;
- Any files, images or documents you choose to upload or send to us.
We only collect information that is reasonably necessary for the purpose for which it is provided.
3. How we use your information
We may use personal information for the following purposes:
- To respond to enquiries submitted through the website;
- To process reseller, distributor, installer or customer enquiries;
- To provide quotations, product information or support;
- To communicate with customers, suppliers, partners and prospective clients;
- To improve our website, services and customer experience;
- To protect the website against spam, abuse, fraud or unauthorised access;
- To comply with legal, accounting, tax, regulatory or administrative obligations.
We do not sell personal information to third parties.
4. Comments
If visitors leave comments on the website, we may collect the information shown in the comments form, together with the visitor’s IP address and browser user agent string to help with spam detection and website security.
An anonymised string created from an email address may be provided to the Gravatar service to check whether the visitor uses that service. The Gravatar privacy policy is available at: https://automattic.com/privacy/.
After a comment is approved, the visitor’s profile picture, if applicable, may be visible to the public in the context of the comment.
If comments are disabled on the website, this section may not apply.
5. Contact forms, enquiry forms and reseller applications
When you submit a form on our website, we collect the information you provide so that we can respond to your enquiry or process your request.
This may include enquiries relating to:
- LTVTech products and services;
- ArcBox;
- PV safety products;
- reseller or distributor applications;
- quotation requests;
- technical support;
- general business enquiries.
We may keep form submissions for administrative, customer service, sales, legal and record-keeping purposes.
6. Media and file uploads
If you upload images or files to the website, you should avoid uploading images with embedded location data, such as EXIF GPS data. Visitors to the website may be able to download and extract location data from images that are publicly accessible.
7. Cookies
Our website may use cookies and similar technologies to improve functionality, security and user experience.
If you leave a comment on our website, you may opt in to saving your name, email address and website in cookies. These are for convenience so that you do not have to fill in your details again when leaving another comment. These cookies may last for up to one year.
If you visit the login page, the website may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal information and is discarded when you close your browser.
When authorised users log in, the website may set cookies to save login information and screen display choices. Login cookies generally last for two days, and screen option cookies may last for up to one year. If “Remember Me” is selected, login may persist for approximately two weeks. When the user logs out, login cookies are removed.
If an authorised user edits or publishes an article, an additional cookie may be saved in the browser. This cookie contains no personal information and simply indicates the post ID of the article that was edited. It generally expires after one day.
8. Embedded content from other websites
Pages or articles on this website may include embedded content, such as videos, images, maps, articles or social media content.
Embedded content from other websites behaves in the same way as if the visitor has visited that third-party website directly.
These third-party websites may collect information, use cookies, embed additional tracking and monitor interaction with the embedded content, including where the visitor has an account and is logged in to that third-party website.
We are not responsible for the privacy practices of third-party websites.
9. Analytics, security and spam protection
We may use website tools, plugins or third-party services to help us understand website performance, secure the website, prevent spam, detect suspicious activity and improve user experience.
These tools may process technical information such as IP address, browser details, device information, pages visited, time spent on the website and interaction data.
10. Who we share your information with
We may share personal information only where reasonably necessary and lawful, including with:
- website hosting providers;
- IT service providers and website administrators;
- spam detection, security or analytics service providers;
- accounting, CRM, ERP or administrative service providers;
- courier, logistics or fulfilment partners where relevant;
- professional advisers, such as accountants, consultants or legal advisers;
- regulatory authorities, law enforcement or other parties where required by law.
If you request a password reset, your IP address may be included in the password reset email.
11. How long we retain your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required for legal, accounting, tax, administrative, security or business record-keeping purposes.
If you leave a comment, the comment and its metadata may be retained indefinitely. This helps us recognise and approve follow-up comments automatically instead of holding them in a moderation queue.
For users who register on our website, if any, we store the personal information they provide in their user profile. Registered users can see, edit or delete their personal information at any time, except that they may not be able to change their username. Website administrators can also see and edit that information.
12. Protection of personal information
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no internet-based website, email system or electronic storage method is completely secure. We therefore cannot guarantee absolute security, but we will take reasonable steps to protect personal information under our control.
13. Your rights
Depending on the circumstances and applicable law, you may have the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or outdated personal information;
- request deletion of personal information, where legally allowed;
- object to certain processing of your personal information;
- withdraw consent where processing is based on consent;
- request that we explain how your personal information is used.
This does not include information we are required or permitted to retain for administrative, legal, accounting, security or regulatory purposes.
To exercise your rights, please contact us at: [Insert preferred privacy/contact email].
14. Where we send your information
Visitor comments may be checked through an automated spam detection service.
Some service providers used by our website may process information outside South Africa. Where this happens, we will take reasonable steps to ensure that personal information is protected in line with applicable privacy requirements.
15. Direct marketing
We may contact customers, prospective customers, distributors, resellers or business partners with relevant product, service or business information where permitted by law.
You may opt out of direct marketing communications at any time by contacting us or using the unsubscribe method provided, where applicable.
16. Links to other websites
Our website may contain links to third-party websites. We are not responsible for the content, security or privacy practices of those websites. Visitors should review the privacy policies of any third-party websites they visit.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
18. Contact us
For questions about this Privacy Policy or how we handle personal information, please contact:
Lemon Tree Villa, trading as LTV Technologies and Supplies
Website: https://ltvtech.co.za
Email: info@ltvech.co.za